Xilisoft DVD Ripper Platinum
Xilisoft DVD Ripper Platinum is lightning fast, easy-to-use DVD Ripper software with powerful and integrative functions. You’ll be able to burn DVDs in all popular video and audio formats with ease.
Xilisoft DVD Ripper Platinum includes features of both DVD Ripper and DVD Audio Ripper. With it, you can easily rip your DVD to all popular video formats such as AVI, MPEG, WMV, DivX, RM, MOV, MP4, 3GP, 3G2, Xvid, ASF, etc., and convert DVD to audio formats including MP3, WAV, WMA, AAC, AC3, M4A, M
List Price: $ 49.95
Price: $ 49.95
Xilisoft: The first business I’ve considered reporting to the Better Business Bureau,
This review is regarding my experience with Xilisoft as a business, and its DVD Ripper 5 *standard.* This is not a review of the platinum edition. I believe my experiences with Xilisofts’ poor business ethics will help potential customers choose a better product.
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It’s difficult to find a good DVD ripping program. The movie industry has thrown in every hurdle to make copying DVD’s as inconvenient and as difficult as possible (despite its legality). That’s why, when I was dissatisfied with the free DVD programs I found on the internet, I decided to pay Xilisoft for their application, with the assumption that their software would be reliable, and that their customer service would be helpful. I was *SORELY* mistaken. Not only did Xilisoft’s DVD Ripper 5 not fully rip my DVD’s, but I found their customer service deceptive and dishonest. I highly recommend for potential customers to invest in another business.
After ripping seven of my DVD’s to my computer, I discovered that they ALL ended at 1 hour and 47 minutes. Initially, I thought I had screwed up program preferences, or I that the application had installed incorrectly. But, it hadn’t. The application is DESIGNED to not fully rip DVD’s, and Xilisoft fails to mention this on their website. For an entire week, I fought with Xilisoft to help me with what I perceived as a system “bug,” but their assistance was useless, in essence telling me to “get used to it.” Today, I finally got my money back.
Here’s an abbreviated transcript of my email’s with Xilisoft. Keep in mind that each Xilisoft reply represents one business day, and thus this interaction expands over the duration of a week:
Me: Xilisoft and Staff: I’ve been having trouble ripping the full length of movies. For the last four movies, your program doesn’t finish ripping the ending of the movies (very frustrating). Is there any way to rip the full length of the my DVD’s?
Xilisoft Support: Thank you for supporting Xilisoft! Could you tell me more about what product you’re using?
Me: Thanks for your reply. I’m using Xilisoft DVD Ripper Standard 5.0.50 build-0814. I tried to reinstall your program, but I still can’t get the full length of my movies. See screenshots.
Xilisoft: Thank you for supporting Xilisoft! Please enter the length of the movie in the advanced system preferences. You can enter “1:47:50″ for one movie.
Me: Thanks for your help. I attempted to edit the duration of the rip in the advanced settings box, as you advised, and to my surprise, it continues to kill the rip at exactly 1 hour and 47 minutes into the film. So, setting the duration to 2:34:49, the feature-length of the movie “Gladiator,” still produces a movie that’s 1:47:24 long.
Xilisoft: Thank you for supporting Xilisoft! Would you please set the “start time” to rip the part that is behind 1:47:24 to have a try? Can you get an output?
Me: Thank you for your reply! I successfully ripped between 1:47:00 and the end of Gladiator, so yes: there is an output. What’s the solution to this problem?
::First day passes without a reply::
Me: I continue to have problems getting a full-length movie. If we can’t find a solution to this problem, I’ll be asking for my money back. It’s unreasonable for me to pay for your product, and not be able to burn movies beyond 1:45 minutes in length.
::Second day passes without reply::
Me: Should I take your silence as ignoring the problem?
::Third day passes without a reply::
Me: [frustrated] I understand that xilisoft’s mission to create a stable program that rips DVD’s is not an easy task, nor is it easy to make sure it works flawlessly on everyone’s PC. But, at least reply to your customers and admit when you don’t know how to solve a problem. I’ve shown patience waiting five days now, hoping for a solution to this problem; I ask that you show at least consideration to your paying customers by at least engaging in dialogue. If this is what I get for dishing out cash for your product, I would have done just as well filtering through BitTorrents.
Xilisoft: Thank you for supporting Xilisoft! We’re really sorry for the delay because of the weekend. Do you mean that you can get two parts of the movie [Gladiator] and you can’t get it as an whole file?
Me: Every single DVD I have attempted to rip with Xilisoft’s DVD ripper 5 fails to rip to completion. [I include a list of the now seven failed movies, and their respective rip times].
I look forward to your advice on how to rip the full length of a DVD.
Xilisoft: Thank you for supporting Xilisoft! What about just ripping from the latter half of the movie? For example, if you enter “1:48:18″ for start time, can you get the latter half ripped in this way? Thank you. -Jack.
Me:…
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|This company is no good to customers…if u have problems,
I purchased Xilisoft and the product works great. However, my system crashed and I had to reinstall products on my laptop. That was back in Novemeber 2009, when I looked at my online receipt it did not have the product registration code. They claim you can email them or enter your email address the information was sent too and retrieve the code. I’ve been emailing everyday for 2 months still not 1 reply back and when I enter the email I still receive nothing. No way, I’m going to pay for this product again.
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|Stay away from this product,
This product is marketed under more than one name. I bought it as ImToo DVD Ripper Ultimate 5. The first question is, “Why?” But it seemed to work well for awhile. I’ve converted several violin instructional videos so that I can use them on my iPod.
Then I converted a DVD that had a large number of segments lasting a few minutes each. In a dozen cases the software converted the segment video but not the audio.
I corresponded with support figuring there was some condition or parameter I could change to remedy the situation. But I had an experience very much like reviewer N.J. Matthew – totally nonsensical responses that seemed to answer questions I was not asking and ignore the question I was asking.
Clearly, there is something odd going on with this company, marketing the package under various names, etc. (Look at the two web sites…the similarity is comical.) The software is real and it does some of what it is supposed to do. But it doesn’t actually work the way it should and if you need support, you’re totally out of luck. You find yourself corresponding with people who seem to be living in an alternate reality
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